28 Mar 2025
How Speed Medical Achieves Industry-Leading Turnaround Times and Exceptional Service
When it comes to managing claims and providing expert witness services, time is of the essence, and Speed Medical stands out in the industry for impressive turnaround times and overall efficiency.
But what else is it exactly that really sets Speed apart, and how do they stay so far ahead of the competition?
With a blend of cutting-edge technology, a vast network of experts and a focus on customer satisfaction, Speed Medical has earned a reputation for being tried and trusted by insurers, solicitors and legal professionals.
Here, we break down the key factors that contribute to how we consistently deliver an industry-leading service, and what makes them different to other players in the market.
We Have Access to A Vast Network of Medical Experts
One of the core reasons Speed Medical can consistently provide efficient service is thanks to our extensive network of over 500 medical experts across the UK.
This huge pool of professionals spans a wide range of specialities, ensuring that no matter the nature of the claim, we can connect clients with the right expert quickly. In fact, whether it’s for a spinal injury, orthopaedic issues, psychiatric evaluation, or anything in between, we can confidently say that we’ll be able to provide a suitable expert in a matter of hours.
But having access to this network also means that we don’t have to just rely on a few specialists in one region too, but in fact we can ensure our experts are distributed across the country to allow for quicker access to services no matter the claimant’s location - a geographical spread which works to cut down on delays and provide clients with faster access to the necessary expertise.
We Offer Efficient Technology Integrations
The technology we use here at Speed is a game-changer in streamlining processes, as our online platform allows clients to book appointments, access reports and track progress, significantly reducing the time spent on administrative tasks.
This platform also offers real-time updates and an integrated system which keeps everything in one place, meaning that we can maintain a seamless flow of communication and eliminates the need for back-and-forth emails, phone calls and paperwork, all of which can cause unnecessary delays.
What’s more, our system also enables us to share reports quickly, with an average report turnaround time being under 72 hours for most cases, and many reports even being completed within 48 hours.
This level of efficiency is made possible by our dedication to using the absolute best in cutting-edge systems, all of which save time without compromising on the quality of service.
We’ve Built a Comprehensive In-House Triage Process
To further enhance efficiency, we use a robust in-house triage process to quickly assess and categorise cases based on urgency. This system allows for prioritisation of the most urgent cases without neglecting others, and our triage team is well-trained to make swift decisions to ensure that clients’ needs are addressed immediately.
As well as this, our triage process also ensures that the correct expert is selected for each case by reviewing the details of the claim in-depth. This means that our team can make a highly informed decisions, save time and reduce the risk of miscommunication down the line. As a result, this approach ensures that no time is wasted and that all reports are drafted and sent off without delay.
We’re Constantly Improving
At Speed Medical, we believe that efficiency is a moving target, and it’s so important to continuously monitor performance and identify areas for improvement in order to offer the best service delivery.
To us, this means conducting regular internal audits to ensure that processes are streamlined and that any bottlenecks are addressed immediately, running quarterly reviews to identify trends and making adjustments that will allow us to improve.
Through this commitment to continuous improvement, we’ve been able to maintain and improve our turnaround times year on year, and whether it’s adopting innovative technologies, improving internal processes or expanding our network of experts, we’re always looking for opportunities to be more efficient and effective.
We Have a Dedicated Client Support Team
If you ask us, providing fast turnaround times requires a blend of the exact right technologies and processes, as well as great people behind the scenes.
We’re pleased to say that our dedicated client support team is available to answer any queries or resolve issues, helping to ensuring that our clients are kept in the loop every step of the way, and our quick response times guarantee that clients don’t experience unnecessary delays caused by communication breakdowns.
This client support team plays a key role in maintaining our reputation for efficiency and puts our clients’ minds at rest knowing they always have a team of skilled, professional, real-life people to speak to when they need us.
We Hold Strong Commitments to Quality and Compliance
Whilst our focus on fast delivery is clear, it is important to note that speed doesn’t come at the expense of quality, and that our rigorous quality control procedures ensure that each report meets the highest standards before it is submitted. In fact, less than 1% of all reports require amendments, which cements our commitment to quality by ensuring that clients receive accurate, reliable, and actionable information in a timely manner.
What’s more, we also comply with all industry regulations and guidelines to ensure that every report is legally sound and suitable for use in court - a commitment to quality assurance that has solidified our position as one of the most trusted names in the medical reporting industry.
We Provide Transparent and Flexible Pricing
As transparency and flexibility in pricing are key in such a competitive market, we have made sure that all of our pricing structures are clear and upfront, ensuring that clients aren’t caught off guard by hidden fees or unexpected charges.
This level of transparency builds trust, which in turn fosters long-term relationships with clients, and also allows us to offer flexible pricing models based on the needs of individual cases too, allowing clients to tailor services according to their budget.
And We Have a Proven Track Record
Our reputation at Speed Medical isn’t just built on promises, it’s backed by hard data, as we’re proud to say that over the past year alone, we’ve completed over 30,000 assessments, with 95% of all reports delivered within agreed timescales.
These figures speak for themselves and showcase our ability to meet and exceed expectations consistently, but what’s even better is that as well as this, our customer satisfaction rate is consistently above 98%, proving that it’s not just about fast turnaround times but also the quality and reliability of our service.
With these figures, we’re delighted to see that our clients, ranging from solicitors to large insurers, trust us to deliver on time, every time, and that only motivates us even more to do our best for them.
But Don’t Just Take Our Word for It...
Our ability to provide industry-leading turnaround times and exceptional service is no accident - it’s the result of a well-organised network of experts, the latest technology, continuous internal improvements, and a client-focused approach.
With the statistics to back up our claims and a proven track record, we’ve worked hard at Speed Medical to established ourselves as a trusted partner in the medical reporting industry. So, if you are looking for a service that delivers accuracy, speed and quality, Speed Medical’s commitment to excellence will ensure your needs are met, every time.
For more information, please visit www.speedmedical.com, contact our team via email at info@speedmedical.com or call us directly on 0330 094 8749.
