Susan Henry Operations Director
Since being headhunted to join Speed Medical in 2004, Susan Henry has pathed out a meteoric rise to the top with unwavering determination.
Now Operations Director with overall responsibility for everything operational – from core medical reporting, rehabilitation, the expert panel to customer services – Susan’s career history in the medico-legal arena spans an impressive 16 years and boasts pivotal roles across departments, from setting up the Expert Liaison team to Operations Manager.
With a firm belief that ‘partnership’ is the key to success, Susan’s commercially focused approach has proved to be instrumental to Speed Medical’s journey with real improvements to processes, service levels and customer satisfaction as her legacy. Constantly asking the question “What does good look like?” provides the drive to continuously innovate and challenge the status quo.
A Speed Medical stalwart, Susan’s loyalty to both the company and her team are unrivalled. To demonstrate her commitment to team work she’s developed an ebullient management function that operates with the core belief that collaboration is key. “We’re only as good as our people” is the rallying cry that Susan resolutely instils in everyone – and that statement succinctly encapsulates her management ethos.
Susan is passionate about family time and never more so than when it involves her husband, two sons, Jack and Charlie, and two ‘puggle’ dogs, called Ralph and Edgar. Having developed a love for the island of Cyprus, Susan’s downtime ideally involves an aeroplane, sunshine and a glass of wine.Back